1. About the Services
Zintekz provides software designed to assist businesses with digital communications, social media management, customer engagement, content management, automation, analytics and AI-assisted interactions.
Features may include management of messages and comments, content publishing, automated responses, AI-generated responses and other tools made available from time to time.
We may add, change or discontinue features as the Services develop.
2. Eligibility and authority
You must have legal authority to enter into these Terms and to connect any business, Instagram or other third-party account that you add to the Services.
If you use the Services on behalf of a company or other organisation, you represent that you have authority to bind that organisation to these Terms.
3. Connected accounts
Our Services may connect to third-party platforms including Instagram and other Meta services.
By connecting an account, you authorise Zintekz to access and perform actions on that account only to the extent permitted by the permissions you grant and the features you choose to use.
You remain responsible for the connected account and for activities carried out through it at your direction or through automation that you configure.
Zintekz does not require you to provide your Instagram password directly to us. Authentication is performed through the relevant third-party platform's authorised login process.
4. Compliance with third-party platform rules
You must use the Services in accordance with the applicable terms, policies, developer requirements and community standards of any connected third-party platform, including Meta and Instagram.
You must not use the Services to circumvent platform restrictions, send spam, artificially manipulate engagement, scrape information without authorisation, impersonate others or engage in conduct prohibited by a connected platform.
5. Acceptable use
You must not use the Services to:
- engage in unlawful, fraudulent, deceptive, abusive or harmful conduct;
- violate another person's privacy or intellectual-property rights;
- distribute malware or malicious code;
- send unlawful unsolicited communications;
- attempt to bypass security or access restrictions;
- interfere with the Services; or
- use automation in a way that violates applicable platform rules.
You are responsible for ensuring that your use of customer information, messaging, marketing and automation complies with applicable laws.
6. AI-assisted features
Our Services may provide AI-generated suggestions, replies, summaries, classifications or automated responses.
AI outputs can contain errors and should not be treated as guaranteed accurate.
You are responsible for determining whether AI-generated content is appropriate for your business and customers. Where automated sending is enabled, you are responsible for the rules and information supplied to the system and for supervising its use.
The Services are not intended to provide legal, medical, financial or other regulated professional advice unless expressly stated otherwise.
7. Customer and third-party information
If you use the Services to communicate with customers, followers or other individuals, you are responsible for ensuring that you have a lawful basis to collect, use and process their personal information and for providing any privacy notices or obtaining any permissions required by applicable law.
You must not instruct Zintekz to process information in a way that would violate applicable privacy or data-protection law.
Our handling of personal information is described in our Privacy Policy.
8. Content and intellectual property
You retain ownership of content that you or your connected accounts provide to the Services.
You grant Zintekz a limited right to host, process, transmit and otherwise use that content only as reasonably necessary to provide, secure and improve the Services and fulfil your instructions.
You represent that you have the rights necessary to use any content that you provide or publish through the Services.
Zintekz retains all rights in the Services, software, branding, documentation and technology developed by Zintekz.
9. Service availability and third parties
Some functionality depends on third-party platforms and APIs.
We do not control those platforms and cannot guarantee that any third-party API, feature or integration will remain available or unchanged.
A connected platform may restrict, suspend or discontinue access at any time, and such changes may affect the Services.
10. Security
You are responsible for maintaining the security of your Zintekz account and for promptly notifying us of suspected unauthorised access.
You must not share access credentials in a manner that compromises account security.
11. Fees
Some Services may be offered free of charge during development or testing, while others may require payment.
Pricing, billing periods, taxes, cancellation terms and any applicable usage limits will be disclosed before you purchase a paid service.
If paid plans are introduced, additional commercial terms may apply.
12. Suspension and termination
You may stop using the Services or disconnect a connected account at any time.
We may suspend or terminate access where reasonably necessary because of a breach of these Terms, security concerns, unlawful or abusive conduct, third-party platform requirements or failure to pay applicable charges.
Where practicable, we will provide notice before termination.
13. Data after termination
Following termination or disconnection, we may delete or de-identify information associated with your account subject to our Privacy Policy, legal obligations, security requirements and reasonable backup periods.
You may request deletion through our Data Deletion page.
14. Disclaimer
The Services are provided on an “as available” basis.
To the maximum extent permitted by law, we do not guarantee uninterrupted operation, availability of third-party platforms, accuracy of AI-generated content, particular commercial outcomes, sales, engagement levels or other results.
Nothing in these Terms excludes rights that cannot lawfully be excluded, including rights that may apply under New Zealand consumer law.
15. Limitation of liability
To the maximum extent permitted by law, Zintekz will not be liable for indirect, incidental, special or consequential loss arising from use of the Services, including loss caused by third-party platform outages or restrictions.
Any limitation of liability is subject to rights and remedies that cannot lawfully be excluded.
16. Changes to these Terms
We may update these Terms as our Services or legal obligations change.
Material changes will be published on this page and, where appropriate, notified to users.
Continued use of the Services after updated Terms take effect constitutes acceptance of the revised Terms where permitted by law.
17. Governing law
These Terms are governed by the laws of New Zealand.
Unless applicable law requires otherwise, disputes relating to these Terms are subject to the courts of New Zealand.